Privacy policy

BLANCO WELLNESS PRIVACY POLICY

Last Updated: August 2026

The purpose of Blanco Wellness's Privacy Policy ("Privacy Policy") is to inform you how Blanco Wellness (ABN 47 319 539 517) manages, collects, uses, processes and discloses your Personal Data, in accordance with the privacy principles set out in the Privacy Act 1988 (Cth) and the general law intended to protect your privacy, as amended from time to time, and with additional provisions for customers located in the European Economic Area, United Kingdom and California given we ship and sell internationally. Protecting our customers' Personal Data and compliance with Applicable Laws is of the utmost importance to Blanco Wellness and a matter we take very seriously. This Privacy Policy applies to all Personal Data we collect through our Platforms or other channels.

When you submit information to us, sign up as a customer on our Platforms, or otherwise purchase, view or browse any of the products, services or content we offer, you agree and consent to Blanco Wellness collecting, using, disclosing and sharing your Personal Data, and disclosing such Personal Data to our authorised service providers and relevant third parties, in the manner set out in this Privacy Policy.

Please read and review this Privacy Policy carefully. This Privacy Policy does not cover information collected from individuals as part of our recruitment and selection process, nor does it apply to the practices of organisations that Blanco Wellness does not own or control, even if links to their websites appear on our Platforms.

CONTENTS

1. What Personal Data Do We Collect?
2. How Do We Collect Your Personal Data?
3. How Will Your Personal Data Be Used?
4. Who Will Your Personal Data Be Shared With?
5. How Can I Access or Correct My Personal Data?
6. Cancelling Your Account
7. How Can You Request Deletion of Your Personal Data?
8. Administration and Management of Personal Data
9. Personal Data Retention, Destruction and Anonymisation
10. Disclosure of Your Personal Data Overseas
11. If You Are in the EU or UK (GDPR)
12. If You Are a California Resident (CCPA/CPRA)
13. Marketing Messages
14. Cookies and Tracking Technologies
15. Contacting Us
16. Governing Law
17. Updates to This Privacy Policy
18. Definitions and Interpretation

1. WHAT PERSONAL DATA DO WE COLLECT?

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, delivery addresses, email address, your shopping or browsing behaviours, chat transcripts, and any other personally identifiable information you have provided us in any form.

Where such information pertains to an identified individual, Personal Data may also include network and device data such as IP address and device identifiers, and information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources (including our payment processors and our e-commerce platform provider, Shopify) to supplement the information we collect directly from you.

We may also collect certain types of information automatically when you interact with our Platforms, to the extent permitted by applicable law. This includes usage data such as browser type, referring pages, pages viewed and other diagnostic data, which we may combine for analytics and service optimisation purposes.

If you provide us with Personal Data relating to a third party (for example, a gift recipient's delivery address), you represent to us that you have obtained their consent to provide us with their Personal Data for the respective purpose.

By submitting your Personal Data to us when registering for an account, browsing our website, or ordering any of our products, you are agreeing to the terms of this Privacy Policy.

We do not intentionally collect Personal Data of children. If you believe a child has provided their Personal Data to us, please contact us so we can take steps to delete the information as soon as possible.

2. HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

(a) You register for an account on our website, directly or via a third-party service;

(b) You subscribe to our newsletter or product notifications;

(c) You browse our products and services or otherwise interact with our website;

(d) You write a product review on our website;

(e) You accept our cookies and other tracking technologies on your device;

(f) You interact with our customer service team, for example via email, chat, or social media;

(g) You interact with us on our social media, such as liking, commenting or messaging us;

(h) You purchase a gift card for redemption on our website;

(i) You participate in our promotions, competitions, giveaways or customer surveys;

(j) Your authorised representative submits your Personal Data to us for a purpose reasonably authorised by you, for example if purchasing our products to be delivered to you as a gift; or

(k) Our third-party service providers (such as our payment processor or e-commerce platform provider) provide your Personal Data to us, having collected it pursuant to their own privacy policies.

We do not directly collect your credit card details to process your payment. Your credit card details are collected, processed and stored directly by our third-party payment processor pursuant to their own terms of use and privacy policy. We may collect your bank account details to process refunds where a refund cannot be made to the original payment method.

3. HOW WILL YOUR PERSONAL DATA BE USED?

We may use and disclose your Personal Data for purposes necessary to provide you with our products and services, including to:

(a) provide, maintain and improve our website and services, and monitor their effectiveness;

(b) register and maintain your account and verify your identity;

(c) process your order and payment;

(d) deliver or perform the products or services you purchased, including couriers contacting you to obtain delivery instructions;

(e) process your returns or refunds;

(f) provide you with supporting services related to your account, such as saved items or notifications;

(g) communicate with you regarding your queries, requests and feedback, material changes to this Privacy Policy, or matters relating to your account, via email, SMS or telephone;

(h) personalise and improve your customer experience on our website;

(i) carry out administration, account security, fraud detection and loss prevention, product development, and quality control; and

(j) comply with any applicable law, regulation or regulator's directive.

(collectively, the "Purposes")

In addition, we may use and disclose your Personal Data to:

(i) send you marketing communications about our sales, products, services or promotions;

(ii) deliver ads related to our products and services that are targeted to your interests and preferences;

(iii) invite you to private customer events or previews;

(iv) process your participation in promotions, giveaways or surveys, including contacting you if you win; and

(v) conduct market and customer research, analysis or tracking.

(collectively, the "Additional Purposes")

We may also use or disclose your Personal Data for secondary purposes in accordance with Applicable Laws, or with your further consent.

We may also collect information about you on an aggregated and anonymous basis to conduct internal analysis of traffic patterns on our website, used to administer and improve our products and services.

4. WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to:

(a) our employees, consultants or representatives;

(b) payment processors, who process your payment on our website;

(c) shipping and fulfilment partners, who deliver your order and process returns;

(d) our e-commerce platform provider, Shopify;

(e) our professional advisers, such as accountants or auditors;

(f) advertising, analytics and measurement service providers;

(g) government regulators, law enforcement, courts and dispute resolution bodies where required by law;

(h) agents, contractors or service providers who provide operational services to us, such as cloud storage, fraud detection, marketing optimisation, or customer analysis; and

(i) any other party whom you authorise us to disclose your Personal Data to.

We do our best to minimise disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. We may also disclose your Personal Data for secondary purposes if the secondary purpose is related to the Purpose or Additional Purpose and you would reasonably expect us to use or disclose the information for that secondary purpose, otherwise in accordance with Applicable Laws, or with your further consent.

You acknowledge and agree that, should we sell, merge or otherwise change control of our business to a third party, we shall be permitted to disclose the Personal Data we have collected from you to that third party, and to assign the benefit of any agreements we have with you to that third party.

We do not sell your Personal Data.

5. HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

By submitting a written request to us via email at info@blancowellness.com, you may access or correct your Personal Data. We may need to request additional information from you to confirm your identity before providing access or making corrections.

We will do our best to respond to Personal Data access and correction requests within 30 days. Where we are unable to meet this timeline, we will update you with the soonest possible time within which we can provide the information or make the correction. Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws, and we may charge a reasonable fee for handling and processing your access request, if permitted by Applicable Laws.

While we make reasonable efforts to provide users with access to their Personal Data, there may be circumstances in which we are unable to do so, including where the information is legally privileged, would compromise the privacy of other individuals, or where the request is clearly excessive or unfounded.

6. CANCELLING YOUR ACCOUNT

You may terminate your Blanco Wellness account at any time by emailing us at info@blancowellness.com. Once processing is complete, we will no longer collect, use or disclose your Personal Data in relation to your account, except to the extent we retain your Personal Data for fraud prevention, compliance, regulatory or other legal purposes.

7. HOW CAN YOU REQUEST DELETION OF YOUR PERSONAL DATA?

You have the right to request that we delete your Personal Data, or stop processing or collecting it, in some circumstances, for example in relation to receiving marketing communications or your account with Blanco Wellness. If you wish to submit a deletion request, please contact us using the details in the "Contacting Us" section of this Privacy Policy.

8. ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

You should ensure that all Personal Data you submit to us is complete, accurate, up-to-date and correct. Failure to do so may result in our inability to provide you with the products and services you have requested. You should keep us updated of any relevant changes to your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of such changes.

Your Personal Data is important to us, and we design our systems with your security and privacy in mind. We put in place reasonable security arrangements to protect your Personal Data and prevent unauthorised access, use, disclosure, loss or alteration, including physical and technical access controls, information security technologies, and policies and procedures. However, we will not be responsible for unauthorised use of Personal Data attributable to factors beyond our control, and given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee 100% the security of any information you transmit to us.

9. PERSONAL DATA RETENTION, DESTRUCTION AND ANONYMISATION

When Personal Data in our possession is no longer required for the purpose it was originally collected, or retention is no longer necessary for any legal, compliance or business purpose, we will take reasonable measures to ensure such Personal Data is either destroyed or anonymised. If this is not possible (for example, where information is stored in backup archives), we will securely store your Personal Data and isolate it from further processing until deletion or anonymisation is possible.

10. DISCLOSURE OF YOUR PERSONAL DATA OVERSEAS

As we ship and sell globally, Blanco Wellness may transfer your Personal Data to recipients located outside the country where you live, including to Australia, where our business is based. If Personal Data is so transferred, we will comply with Applicable Laws in doing so, including taking reasonable steps to ensure the foreign recipient is bound to comply with standards of protection at least comparable to the Applicable Laws. We use appropriate safeguards, including contractual protections, to ensure recipients protect Personal Data consistent with Applicable Laws.

11. IF YOU ARE IN THE EU OR UK (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to:

(a) access the personal data we hold about you;

(b) correct inaccurate personal data;

(c) request deletion of your personal data;

(d) restrict or object to our processing of your data;

(e) receive a copy of your data in a portable format; and

(f) withdraw consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with your local data protection authority.

12. IF YOU ARE A CALIFORNIA RESIDENT (CCPA/CPRA)

California residents have the right to:

(a) know what personal information we collect and how it is used;

(b) request deletion of their personal information;

(c) correct inaccurate personal information; and

(d) not be discriminated against for exercising these rights.

We do not sell or share personal information as defined under the CCPA.

13. MARKETING MESSAGES

When you register with Blanco Wellness, we may send you promotional and direct marketing messages via various channels, including email and SMS, where you have not opted out of receiving such messages.

You can withdraw your consent, unsubscribe or opt out of marketing messages by using the unsubscribe facility in an email or SMS, or by contacting us directly (see "Contacting Us" below). Once we receive notification that you wish to withdraw consent, it may take up to five business days for this to be reflected in our systems; you may still receive messages during this period.

Regardless of whether you unsubscribe from marketing messages, you will still receive information we are required by law to provide, such as transactional or service-based communications relating to your account or orders.

14. COOKIES AND TRACKING TECHNOLOGIES

Blanco Wellness uses cookies and tracking technologies (such as pixels and web beacons) on our website. Cookies are small text files placed on your device to recognise you and your device each time you visit our website. We use cookies to enhance your online experience, including for preference settings, analytics, and fraud reduction. We use both session cookies (deleted when you close your browser) and persistent cookies (which remain until deleted).

Cookies and tracking technologies used on our website fall into four main categories:

(a) Strictly Necessary — required for the operation of our website;

(b) Analytical or Performance — allow us to recognise and count visitors and understand how they use our website;

(c) Functionality — help us recognise you on return visits and allow personalisation; and

(d) Targeting — record your visit, including pages and links used, to allow targeted advertising.

We use Google Analytics to understand website traffic and visitor behaviour. You can find more information about how Google Analytics collects data, and instructions on how to opt out, on Google's website. We may also use Google Analytics features based on Display Advertising, including Remarketing; you can opt out of this via Google's Ads Settings.

We also use Meta (Facebook) Insights and Analytics to track engagement with our social media pages and understand audience behaviour across devices. Facebook's Privacy Policy is available on their website. If you want to opt out of seeing ads based on information we've shared with Facebook, you can manage this in your Facebook ad preferences.

You have the right to choose whether to accept our use of cookies and tracking technologies. You can disable cookies by adjusting your browser settings, though this may result in the loss of some website functionality.

15. CONTACTING US

For any questions relating to your Personal Data or this Privacy Policy, or if you have a complaint regarding our collection, use or handling of your Personal Data, you may contact us as follows:

By Email: info@blancowellness.com

By Post:
Blanco Wellness
Suite 4, 696 High Street
Kew East VIC 3102
Australia

Emails should clearly state that you are making a privacy-related query, request or complaint in the subject line to ensure the matter is dealt with promptly.

Australian residents who are not satisfied with our response may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

16. GOVERNING LAW

This Privacy Policy and your use of our website shall be governed by the laws of Victoria, Australia.

17. UPDATES TO THIS PRIVACY POLICY

We may review and update this Privacy Policy from time to time to ensure it remains consistent with industry trends and legal or regulatory requirements. Updates will be posted on our website, and the "Last updated" date will be revised accordingly. By continuing to use our website after the Privacy Policy has been amended, you agree to be bound by the terms of the amended policy. You are encouraged to review this page periodically.

18. DEFINITIONS AND INTERPRETATION

For the purposes of this Privacy Policy:

"Applicable Laws" means the Privacy Act 1988 (Cth) and, where relevant, the GDPR and CCPA/CPRA, as amended from time to time;

"Personal Data" means any data about an individual who can be reasonably identified from that data, or from that data combined with other information we have or are likely to have access to;

"Platforms" means Blanco Wellness's website and social media accounts, and any other websites or applications we may own or operate from time to time;

"Blanco Wellness", "we", "us" or "our" means Blanco Wellness (ABN 47 319 539 517); and

"Website" means blancowellness.com and associated services, inclusive of subdomains, or other internet locations we operate